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Honorlock Requirements for Online Students Honorlock Information Switching Internal Webcams to External Webcams Kicked Out While Taking Exam or Webcam Feed is Blank or Frozen RAM/Memory WarningsAdd Courses to Your DashboardLocate Your Submissions From Previous SemestersTechnology Support CenterStudent Resources MenuHow to Get HelpEnabling Third-Party Cookies on Web Browsers
Honorlock
Most of your online proctored exams will need to be taken via Honorlock, an online remote proctoring system.
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Requirements for Online Students
- Computer with a webcam, microphone, and Google Chrome browser
- Stable high-speed internet connection
- A quiet and bright location to take the proctored exam
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Honorlock Information
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Switching Internal Webcams to External Webcams
If you do not see your external webcam as the active camera during the system diagnostics test or when completing your exam verification, please follow these steps.
1) Select the three dots.
2) Select the drop-down for "Integrated Webcam".
3) Be sure to select the external webcam from the list of webcams.
FSW requires an external side-facing webcam for all proctored exams. You can purchase a webcam on your own or request a free webcam from the IT Help Desk by filling out the
Student Technology Check-Out Request form.
Limit one webcam per student. Table of Contents
Kicked Out While Taking Exam or Webcam Feed is Blank or Frozen
Kicked Out
- Navigate back to the exam in Canvas
- Relaunch the exam
- Complete the exam authentication again to re-enter the exam
If your exam timer runs out while you are in the process of re-entering the exam and you do not have multiple attempts on the exam, you will need to reach out directly to your Professor.
Blank/Frozen Webcam Feed
- Exit the quiz
- Ensure your webcam is connected and functioning
- Ensure your internet connection is stable
- Navigate back to the exam in Canvas
- Relaunch the exam
- Complete the exam authentication again to re-enter the exam
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RAM/Memory Warnings
If your computer is low on memory, you may have issues taking your proctored exam. Pay attention to any warnings you may receive regarding the amount of memory available and take the steps needed to free up memory before you take your quiz.
1) Restart your computer.
2) Open Task Manager and close all background and active applications except Chrome.
3) Clear your Cache and Cookies.
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Add Courses to Your Dashboard
1) Click on "Courses" in the Global Navigation Menu, then (2) click on "All Courses" in the menu that slides open.
2) In the "All Courses" window, locate any course that you wish to see listed on your Dashboard and click the star icon to add it to your Dashboard.
Once you have the filled-in star icon to the left of every course you want to appear on your Dashboard, click "Dashboard" to verify the changes.
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Locate Your Submissions From Previous Semesters
You can retrieve your previously submitted work through your files within Canvas.
1) Navigate to "Account" in the Global Navigation Menu.
2) Click on "Files" in the menu that slides open.
In the "My Files" folder, you will see several folders. Most items will be located in a folder titled the same as your previous course.
Other submissions may be under the "Submissions" or "Unfiled" folders.
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Technology Support Center
The Office of Information Technology has created an extensive knowledge base full of articles that can provide you with assistance if you run into trouble with technology (you're reading one right now.)
You can find Canvas guides, how to connect to the Florida SouthWestern State College Wi-Fi, and numerous other guides to assist you with technology you may need to utilize as a Florida SouthWestern State College student.
Be sure to bookmark the page for easy reference throughout the semester.
Student FAQs Articles
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Student Resources Menu
FSW eLearning has streamlined the Global Navigation Menu in Canvas. The previous "Library Desk" and "Help & Resources" menus have been reorganized into a new "Student Resources" section for easier access to support materials.
The "Student Resources" section now includes quick links to:
- FSW Syllabus Library
- Student Information Station
- Student Canvas Guides
- Current Student Services
- Student Engagement
- FLEX Space
- Online Exam Proctoring
- Packback Writing Lab
Library resources are also accessible, including:
- Library Website
- eReserves
- Ask-A-Librarian Online Chat
- Research Databases
- Database Tutorials
To help you get familiar with the changes, we’ve included an updated screenshot of the navigation menu.
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How To Get Help
If you are experiencing a technical issue with Canvas, you can contact Canvas Support 24 hours a day, seven days a week. You have three options for communicating with Canvas.
To locate your options.
In the menu that opens, you will see your possible options for receiving technical support
- (2) Live chat through your computer via instant messaging
- (3) Call Canvas Support Hotline at the number displayed
- (4) Submit a ticket, and responses will be sent to your @bucs.fsw.edu email address
| You will receive updates on the status of your ticket through your @bucs.fsw.edu (Gmail) email account. |
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Enabling Third-Party Cookies on Web Browsers
To configure your browser to allow third-party cookies, please follow the instructions for your chosen browser.
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari
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