Proctorio Student Guide

Proctorio Student Guide.

 

Table of Contents

Getting Started       Technology RequirementsInstalling Google Chrome      Use Google Chrome browser onlyInstalling the Proctorio Extension      Proctorio requires a Chrome Extension      “You don’t have access to this service”Starting the Quiz and Pre-check steps       System Diagnostic Test       Microphone Level Test       ID Verification       Webcam Verification       Room scan       Exam AgreementSwitching Internal Webcams to External Webcams       Still do not see yourself? Switch your webcamHelp and Support       Use the Proctorio shield icon to get support

 


Getting Started


Image that links to a video

Hello there!

You're lucky enough to use Proctorio in your courses to take your online exams! There is no need to schedule them in advance, and you can take them at any location that satisfies the expectations of your professor.

You will be required to have:

  • A webcam and a microphone. Some professors may ask you to use an external webcam that you can move around to show your desk, table, and the space you are working in.
  • Google Chrome browser.
  • Stable high-speed internet connection.
  • Quiet and bright location to take the proctored exam.
  • A valid photo ID. You can use a government-issued driver's license, passport, or school ID.

Proctorio is not a creepy person staring at you through a webcam. Instead, it's a system of computers that keep an eye on you while you take the test. Yes, you are being recorded, so don't do anything you wouldn't do in a classroom while taking a test!

Rest assured that only your professor and qualified admin and technical support have access to recordings.

 

Last, of all, relax! Proctorio isn't designed to add stress. Our excellent support staff is here 24/7 to help you.

 

Good luck on your exams!!

Team Proctorio

 

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Installing Google Chrome


When you're ready to take a proctored exam, you will need to use Google Chrome.

Chrome is fast, secure, and works on any computer - best of all; it is free!

FYI

To install Chrome on your computer, please go here

Once Chrome has downloaded, you'll need to use it to access your exams.

Do not use Internet Explorer, Firefox, and Safari.

 

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Installing the Proctorio Extension


Proctorio also requires you to install a Chrome extension.

You will only need to do this once unless you use a different computer.

It takes less than 30 seconds; please go to getproctorio.com.

 

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 “You don’t have access to this service”


Follow the steps below if you receive the message  “You don’t have access to this service” when installing the Proctorio extension. 

If you are using your school's account to sign in to Google some restrictions might prevent you from installing apps and extensions in Chrome.

 

1-Go to your chrome browser and click on the image for Google Account located next to the three dots to the top right of the Chrome browser. 

Chrome browser image for Google Account

2- Click on "+Add" to add a new person to your profile.

Add a new person image

3-Next, to set up a new Chrome profile, please select the option to "Continue without an account" link.

Continue without an account link

4-Then type in your name, and click the "Done" button.

Profile image in goole to add a new name

5-After a new profile is added, go to getproctorio.com to install the extension again.

 

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Starting the Quiz


Once Google Chrome and the Proctorio extension have been installed you can then navigate to your quiz in Canvas and click on the “Take the Quiz” button to start your exam.

The following steps will guide you through the pre-check steps. 

 

 


System Diagnostic Test


 

The Proctorio Pre-Quiz verification page will open showing everything that needs to be enabled or disabled on your computer which will be listed in the red alert box.

To fix this, click the “click here” link for each item in the red alert area.

Note: You will not be able to start the exam until all items in the red alert box have been resolved.

Next,  click on the “Exam Pre-Checks” button. Proctorio will run a System Diagnostic Test in your computer to ensure the webcam, microphone, connection, and desktop capture are all working properly.

Proctorio will provide a “click here” link with troubleshooting steps when some of the items are in red during the “System Diagnostic Text.”

images is showing the system diagnostic test, webcam, microphone, connections, desktop

 

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Microphone Level Test


 

Once you have passed the “System Diagnostic Test” you will need to click on the “Next” button to continue and the Microphone Level Test will start.

 

image is showing the microphone level test

 

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ID Verification


 

The next step will be the ID verification process. Proctorio will capture an image of your government-issued driver's license, passport, or school ID automatically. Make sure to click the “next” button to continue once you are done with this step.

 

 

 

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Webcam Verification


 

The webcam verification test will be next to make sure all facial features are clearly visible during the exam.

 

 

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Room scan


 

The room scan is one of the most important steps since your professors might be really specific about what they want to see during the room scam.

Please, make sure you read the exam instructions carefully before taking the exam so you are aware of the requirements.

Click on the "START SCAN" button once you are ready to scan your room. 

Image showing the room scan will begin

 

 

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Exam Agreement


 

The exam agreement will be the final step before the exam begins.

Image showing the final agreement

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Switching Internal Webcams to External Webcams


If you do not see yourself during the system diagnosis test and you are using an external webcam, please click the link that states, "Don't see yourself above?" to swap the active camera.

Image showing the link to Swap web camera "Still don't see yourself above? Click here"

 

 

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Help and Support


Kicked Out While Taking Exam

  • Navigate back to the exam page in Canvas
  • Click the Proctorio Shield Extension
  • Click "Live Chat" and request re-entry

NOTE: Please make sure you request re-entry right away since your exam time will not stop counting. 


Proctorio loves to make it easy to get instant help and support. The fastest and easiest way to contact support is by using "the shield" icon.

 

The shield is only present on quiz pages after you install the extension.

If you are still having trouble getting Chrome or the extension installed, please send us an email: support@proctorio.com.

Due to COVID-19 Proctorio currently has no phone support options.

Please visit their website and start a live chat Support for Test-Takers - Proctorio

 

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Details

Article ID: 53373
Created
Fri 5/4/18 9:53 PM
Modified
Thu 9/23/21 3:26 PM