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Proctorio Requirements for Online Students Proctorio Info Switching Internal Webcams to External Webcams Kicked Out While Taking Exam/Webcam Feed is Blank or Frozen RAM/Memory WarningsAdd Courses to Your DashboardLocate Your Submissions From Previous SemestersTechnology Support CenterStudent Resources MenuHow to Get HelpEnabling Third-Party Cookies on Web Browsers
Proctorio
Most of your online proctored exams will need to be taken via Proctorio, an online remote proctoring system.
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Requirements for Online Students
- Computer with a webcam, microphone, and Google Chrome browser
- Stable high-speed internet connection
- Quiet and bright location to take the proctored exam
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Proctorio Info
- There is no charge, and the exam can be taken 24/7
- Chrome and the Proctorio extension must be used to take an exam
- Photo IDs are required; read the Proctorio Student Guide to learn more
- For technical support, call 1-866-948-9248, email support@proctorio.edu, or start a live chat by clicking the Proctorio extension or Proctorio toolbar during your exam.
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Switching Internal Webcams to External Webcams
If you do not see your external webcam as the active camera during the system diagnostics test, please click the link that states, "Don't see yourself above?" to swap the active camera.
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Kicked Out While Taking Exam/Webcam Feed is Blank or Frozen
Kicked Out
- Navigate back to the exam page in Canvas
- Click the Proctorio Shield Extension
- Click "Live Chat" and request re-entry
Blank/Frozen Webcam Feed
- Exit the quiz
- Ensure your webcam is connected
- Navigate back to the exam page in Canvas
- Click the Proctorio Shield Extension
- Click "Live Chat" and request re-entry
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RAM/Memory Warnings
If your computer is low on memory, you will be warned ahead of time. Pay attention to any warnings you may receive regarding the amount of memory available and take the steps needed to free up memory before you take your quiz.
Close all background and active applications except Chrome.
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Add Courses to Your Dashboard
1) Click on "Courses" in the Global Navigation Menu, then (2) click on "All Courses" in the menu that slides open.
2) In the "All Courses" window, locate any course that you wish to see listed on your Dashboard and click the star icon to add it to your Dashboard.
Once you have the filled-in star icon to the left of every course you want to appear on your Dashboard, click "Dashboard" to verify the changes.
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Locate Your Submissions From Previous Semesters
You can retrieve your previously submitted work through your files within Canvas.
1) Navigate to "Account" in the Global Navigation Menu.
2) Click on "Files" in the menu that slides open.
In the "My Files" folder, you will see several folders. Most items will be located in a folder titled the same as your previous course.
Other submissions may be under the "Submissions" or "Unfiled" folders.
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FSW limits past course access due to various reasons. After the last day of classes, all Canvas courses are put into a "read" only mode.
You will not be able to submit any assignments and only view your previous submissions. The "read" only access will also be removed four weeks after the last day of classes.
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Technology Support Center
The Office of Information Technology has created an extensive knowledge base full of articles that can provide you with assistance if you run into trouble with technology (you're reading one right now.)
You can find Canvas guides, how to connect to the Florida SouthWestern State College Wi-Fi, and numerous other guides to assist you with technology you may need to utilize as a Florida SouthWestern State College student.
Be sure to bookmark the page for easy reference throughout the semester.
Student FAQs Articles
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Student Resources Menu
FSW eLearning has streamlined the Global Navigation Menu in Canvas. The previous "Library Desk" and "Help & Resources" menus have been reorganized into a new "Student Resources" section for easier access to support materials.
The "Student Resources" section now includes quick links to:
- FSW Syllabus Library
- Student Information Station
- Student Canvas Guides
- Current Student Services
- Student Engagement
- FLEX Space
- Online Exam Proctoring
- Packback Writing Lab
Library resources are also accessible, including:
- Library Website
- eReserves
- Ask-A-Librarian Online Chat
- Research Databases
- Database Tutorials
To help you get familiar with the changes, we’ve included an updated screenshot of the navigation menu.
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How To Get Help
If you are experiencing a technical issue with Canvas, you can contact Canvas Support 24 hours a day, seven days a week. You have three options for communicating with Canvas.
To locate your options.
In the menu that opens, you will see your possible options for receiving technical support
- (2) Live chat through your computer via instant messaging
- (3) Call Canvas Support Hotline at the number displayed
- (4) Submit a ticket, and responses will be sent to your @bucs.fsw.edu email address
| You will receive updates on the status of your ticket through your @bucs.fsw.edu (Gmail) email account. |
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Enabling Third-Party Cookies on Web Browsers
To configure your browser to allow third-party cookies, please follow the instructions for your chosen browser.
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari
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