FSW has fully transitioned to Honorlock for online proctoring. It is free for students and allows you to take your exam 24/7.
Honorlock requires Google Chrome and the Honorlock Chrome Extension.
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System and Equipment RequirementsSystem RequirementsExternal Webcam RequirementsChromebook UsersGoogle Chrome Setup and ConfigurationInstall Google ChromeRemove the Proctorio ExtensionInstall the Honorlock Chrome ExtensionPre-Exam PreparationTaking Your ExamTroubleshootingRAM/Memory WarningsSwitching From the Internal Webcam to the External WebcamKicked Out While Taking ExamWebcam Feed is Blank or FrozenContact Support
System and Equipment Requirements
Before using Honorlock, ensure you have the right equipment and meet the minimum system requirements.
System Requirements
- A computer with a microphone, external webcam, and the Google Chrome browser.
- A stable, high-speed internet connection.
- A quiet and bright location to take your proctored exam.
- Visit Honorlock's Minimum System Requirements support article for additional information on system compatibility and requirements.
External Webcam Requirements
- Florida SouthWestern State College (FSW) requires students to use an external webcam for all proctored exams.
- You can use your own external webcam, visit an on-site proctoring room on any campus, or request a webcam from the IT Help Desk via the Student Technology Check-out Request form.
- Note: Students can only receive one webcam from the IT Help Desk. Broken or lost webcams will not be replaced.
Chromebook Users
- The Honorlock Chrome extension is compatible with Chromebooks.
- However, some exams may require the desktop Honorlock Application, which is not compatible with Chromebooks. These exams must be taken on Windows, macOS, or at an on-campus Online Exam Proctoring Location. Check with your professor to confirm your exam's requirements.
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Google Chrome Setup and Configuration
Honorlock requires the Google Chrome browser and the Honorlock Chrome Extension to function.
Install Google Chrome
If needed, install the Google Chrome web browser.
Remove the Proctorio Extension
To ensure Honorlock works correctly, you must first remove the old Proctorio extension:
- Open Google Chrome.
- Click the "puzzle piece" icon in the top‑right corner.
- Select "Manage Extensions."
- If you see the "Secure Exam Proctor" card, click "Remove."
Install the Honorlock Chrome Extension
Follow Honorlock Support's guide "Install the Honorlock Extension" for instructions on how to install the Honorlock Chrome extension.
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Pre-Exam Preparation
Don't wait until test day to make sure your system works!
- Guided Tour: Take the HonorPrep Guided Tour to learn how to navigate Honorlock.
- System Check: Perform a system check before taking your exam by visiting the Honorlock System Check page.
- ID Verification: Photo IDs are required for your exams. Use the Honorlock ID Verification Test to practice the ID verification process.
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Taking Your Exam
When it's time to test, review the resources below to understand how to set up your workspace, navigate different exam formats, and properly scan your room.
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Troubleshooting
If you run into issues before or during your exam, please review the "Test Taker - Quick Fixes" guide and follow the troubleshooting steps below. If your issue persists, reach out to Honorlock Support.
RAM/Memory Warnings
If your computer is low on memory, you may have issues taking your proctored exam. If you receive a warning about available memory, take these steps to free up memory:
Switching From the Internal Webcam to the External Webcam
If you do not see your external webcam as the active camera during the system diagnostics test or exam verification, perform the following:
- Click the "three-dot menu."
- Select the "Camera" drop-down.
- Choose your external webcam (e.g., "HD Pro Webcam C920") from the list instead of the integrated camera.
Kicked Out While Taking Exam
If you are unexpectedly kicked out of your exam:
- Navigate back to the exam in Canvas.
- Relaunch the exam.
- Complete the exam authentication again to re-enter.
- Note: If your exam timer runs out while you are trying to re-enter and you do not have multiple attempts allowed, you will need to reach out to your professor.
Webcam Feed is Blank or Frozen
If your camera feed freezes or goes blank during the exam:
- Exit the exam.
- Ensure your webcam is securely connected and functioning.
- Ensure your internet connection is stable.
- Navigate back to the exam in Canvas, relaunch it, and complete the authentication process again.
- Note: If your exam timer runs out while you are trying to re-enter and you do not have multiple attempts allowed, you will need to reach out to your professor.
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Contact Support
If you need further assistance or experience issues during your exam, please get in touch with Honorlock Support:
- Live Chat: Start a live chat by clicking the live chat icon visible during your exam.
- Email: Reach out to support@honorlock.com.
- Support Page: Visit the Honorlock Support page for additional resources.
- If you are still having trouble with Honorlock after following this guide, please contact the FSW IT Help Desk for further assistance.