What's New in The Office of Information Technology

Decorative logo of walk way up to the front doors of Lee campus O I T building.

Welcome to The Office of Information Technology page. You can find information about our new exciting projects, currently scheduled enhancements coming your way, and new tools to make learning experiences engaging.

 

Table of Contents

New Campus LocationsNew Quizzes TransitionClient Portal EnhancementsTechnology Check-out EnhancementsFlex-ible Classroom SpacesMulti-Factor Authentication


New Campus Locations


The Office of Information Technology has opened new locations on the Charlotte and Collier campuses. Students, faculty, and staff can stop by or call each location for technology support. You can locate each new office at FSW's Client Portal OIT Home.

We look forward to assisting you. 

Students, We Assist With:

  • Portal: Log in and Error Support
  • My Labs Plus Set-Up
  • School-Related Software Applications
  • Virus Removal; Virus Detections and Anti-Virus/Anti-Malware Installation
  • Personal Computer Help: Browser Setup Support and Basic Software Removal to Increase Computer Performance
  • Students can request a webcam or a laptop for their online courses; please submit the Student Technology Check-Out Request form. Once the request has been approved, an email with pick-up information will be sent to their FSW Bucs email.

Please be aware that you will need to stay while we work on your computer. We cannot repair hardware issues or reinstall operating systems, but we can assist with troubleshooting what your roadblock may be.


Faculty and Staff Services 

  • Portal/Faculty/Outlook: Log in and Error Support
  • Hardware Short Term Loan Program:
  • School-Related Software Applications
  • Virus Removal: Virus Detections and Anti-Virus/Anti-Malware Installation
  • Personal Computer Help: Browser Setup Support and Basic Software Removal to Increase Computer Performance

Please be aware that you will need to stay while we work on your computer. We cannot repair hardware issues or reinstall operating systems, but we can assist with troubleshooting what your roadblock may be.

 

Table of Contents


New Quizzes Transition


The Office of Information Technology has put together a team to evaluate the impact of the upcoming mandatory transition to New Quizzes within the LMS Canvas. The New Quizzes Transition team will be putting together information and guides to assist faculty, deans, and course developers with these mandatory transitions. Please find all current data from Instructure on the change provided below. 

TimeClassic Quiz Sunset Timeline - Instructure Community

Control: Quiz Transition Feature Flags - Instructure Community

Transparency: Transparency into Quizzes Planning

LTI Changes due to New Quizzes

LockDown Browser: Will be updated to the newest version for the Fall 2022 semester.

 

Table of Contents


Client Portal Enhancements


The Office of Information Technology has been improving to enhance the customer experience with I.T. self-service resources and ticketing system. We have overhauled the interface, improved service requests, reduced redundancy of ticket requests, and continue to evaluate for future quality of life features that could be implemented. We hope you like the new look and ask that you continue to offer suggestions to enhance your experience. 

 

Table of Contents


Technology Check-out Enhancements


You may have noticed the recent changes to our request forms for borrowing technology. We just wanted to share that The Office of Information Technology has provided over 75 laptops and 450 webcams to students in need. The process has been streamlined with recent automated enhancements to get needed technology in the hands of the students quicker. We have also improved the faculty and staff technology process with the inclusion of the new campus I.T. locations available for selection. If you cannot access the form or run into a roadblock, please email helpdesk@fsw.edu.

 

Table of Contents


Flex-ible Classroom Space Enhancements


The Office of Information Technology has added some great new technology tools to Flex-ible classroom spaces. Easy to use setups allow faculty to launch their Zoom sessions quickly and have the students projected on the screens to immerse them with the rest of the class. Be on the lookout for a scannable Q.R. code in the classroom to quickly locate the material on leveraging these new tools. 

Article - How to: Navigate a Flex-ible Teaching Space

 

Table of Contents


Multi-Factor Authentication (MFA)


The Office of Information Technology has started implementing multi-factor authentication for Florida SouthWestern State College Staff and Faculty accounts. This change is being implemented to enhance the security of your accounts. To expand the release of MFA, we are making some changes to the infrastructure behind this, which has required some visible changes.

What is Multi-Factor Authentication?

MFA is a way to verify the identity of a person attempting to access FSW applications or accounts. Multi-Factor Authentication adds an additional level of security to the currently provided FSW username and password by requiring you to enter a verification code sent to you through a few different delivery methods. You are starting to encounter MFA when using online services from banks, health providers, and retailers like Amazon in your daily life.

Why does FSW need to move to this?

Institutions like FSW have hundreds of thousands of personally identifiable records with sensitive information in their databases and are a high-value target for global hackers. Ransomware attacks increased by over 134 percent in the last year, and 2021 was the most costly and dangerous year on record for ransomware attacks. MFA is a way to add additional levels of security to our systems and protect our information. In addition, it is also a requirement on the institution's cyber-security insurance policies.

What is changing with this update? 

Effective 3/31, You will see a new log-in page that has been updated and looks similar to the image below. We wanted to be the first to let you know; this is the new log-in page for Florida SouthWestern State College.  

You will log in just as you always have with your username/password. 

New FSW Login Page

What will I need to do?

Stay informed! Information Technology will be sending out periodic updates, posting knowledge base articles, and updating its website (www.fsw.edu/oit) as we move closer to the full implementation of MFA at FSW. Be on the lookout for more information in the coming weeks.  

Who do I contact if I need help?

We are here to assist and answer any questions you may have. There are many ways to contact I.T.; you can submit a helpdesk ticket at fsw.edu/helpdesk, email helpdesk@fsw.edu or give us a call at 239-489-9202.

The Office of Information Technology will have USB dongles available to those who would not like to use their mobile devices. 

 

Table of Contents

Details

Article ID: 136466
Created
Sat 1/29/22 11:30 AM
Modified
Wed 5/25/22 4:03 PM

Related Articles (4)

This article will walk you through the steps to set up and configure authenticator applications to meet the Multi-Factor Authentication requirements for FSW system access. These are installed and operated on your iOS or Android device.
This article will walk you through the steps to set up and configure the web browser Authenticator Extension to meet the Multi-Factor Authentication requirements for FSW system access. This is installed and operated on Chrome, Edge, and Firefox browsers.
This article will walk you through the steps to set up and configure the USB Dongle / Security Key to meet the Multi-Factor Authentication requirements for FSW system access. The security key is needed anytime you need to log in to an FSW system and will need to be carried with you. Security key utilizes NFC for mobile device authentication access.
This article will walk you through the steps to remove and manage your Multi-Factor Authentication devices.