How To: Reset Your Password


Whether you're student, faculty or staff, the Portal is where you access most of your FSW account information. All the more reason it can be frustrating if you find yourself unable to log in to your account. We understand that feeling, so this guide was created to provide you with a streamlined process for resetting your Portal password. Get access to what you need, when you need it! By following these steps you will seamlessly update your passwords in the Portal, Outlook, and Canvas.

 


1. Navigate to Portal Login


To start, go to the Portal Login screen. You can do this by navigating to https://my.fsw.edu/. Alternatively, you can access the Portal login by clicking on "Portal" on the FSW home page. 

Image with the Portal outlined

 


2. Click on Forgot/Change Password


Next, click on the Forgot/Change Password link below the "Login" button. 

Image of the FSW login screen

 


3. Complete Form


You will be required to complete a form to confirm your identity in order to create a new password. Please note that you can provide either your FSW ID number OR the last four digits of your social security number, but you don't have to give both. The rest of the fields are required. 

Image of the reset you password window

 


4. Enter New Password


You will then be prompted to choose a new password. Your password needs to be 8 to 12 characters in length, must contain a lower case and upper case letter and a number. Previously used passwords and passwords that include your name will not be accepted. Once you have completed this step, you should be able to log into your Portal with your username and the new password. 

We hope this guide has helped you with resetting your FSW Portal password. If you are still having trouble logging into your account after following the steps above please contact the IT Help Desk for further assistance by submitting a ticket or calling (239) 489-9202 and selecting menu option 3.

Back to the top

 


 

Details

Article ID: 51463
Created
Tue 4/3/18 4:38 PM
Modified
Fri 7/5/19 2:01 PM