How To: Reset Your Password

Whether you're student, faculty, or staff, the Portal is where you access most of your FSW account information. All the more reason, it can be frustrating if you find yourself unable to log in to your account. We understand that feeling, so this guide was created to provide you with a streamlined process for resetting your Portal password. Get access to what you need, when you need it! By following these steps, you will seamlessly update your passwords in the Portal, Office 365, and Canvas.


1. Navigate to Portal Login

To start, go to the Portal login screen, or you can access the Portal login by clicking on "Portal" on the FSW home page.

Image with the Portal outlined


2. Click on Forgot/Change Password

Next, click on the Forgot/Change Password link below the "Login" button. 

Image of the FSW login screen


3. Complete Form

You will be required to complete a form to confirm your identity to create a new password. Please note that you can provide either your FSW ID number OR the last four digits of your social security number, but you don't have to give both. The rest of the fields are required. 

Image of the reset you password window


4. Enter New Password

You will then be prompted to choose a new password. Your password needs to be 8 to 12 characters in length, must contain a lower case and upper case letter and a number. Previously used passwords and passwords that include your name will not be accepted. 

Note: YOUR USERNAME WILL APPEAR ON THE LAST SCREEN. You will need to use that username to be able to log into the Portal.   

Image of the lat screen that shows the username

Once you have completed this step, you should be able to log into your Portal with your username and the new password. 

We hope this guide has helped you with resetting your FSW Portal password. If you are still having trouble logging into your account after following the steps above, please contact the IT Help Desk for further assistance by submitting a ticket or calling (239) 489-9202 and selecting menu option 3.


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Article ID: 51463
Tue 4/3/18 4:38 PM
Tue 6/16/20 3:51 PM