Student Technology - Remote Learning FAQ

This page includes answers to the most frequently asked technology questions. If you do not find the answer to your questions here, please Submit a Ticket. We are experiencing a very high volume of tickets at this time, so we thank you in advance for your patience as we respond to each one.


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How do I Get Technical Help?How Do I Get Canvas Help?Can I Use My Cell Phone to Complete My Assignments?How do I access Student Services and Academic SupportHow Do I Communicate with My Professor?What other technologies might my professor use or require in Canvas?


How do I Get Technical Help?

Go to the FSW Helpdesk to submit a ticket.


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How Do I Get Canvas Help?

Get Canvas Technical Support 24/7 - You can chat, call, or submit a ticket.

Take the Canvas Student Tour - Learn the basics of navigating Canvas, communicating with your professor and classmates, and submitting assignments.

Canvas Guides for Students - Canvas Guides have step-by-step directions for a variety of tools and features in Canvas.


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Can I Use My Cell Phone to Complete My Assignments?

There are several apps you can download to your smartphone or tablet that allows you to participate in your Canvas course. These apps will allow you to complete assignments or portions of assignments. Please note these mobile apps may not contain ALL features available when accessing the programs via a PC.

The following apps are available for download in Apple App Store and the Google Play Store

  • Canvas Student App - Staying up-to-date on your Canvas Course. Find Guides on how to use this app for either iOS or Android devices here: Mobile Guides - Canvas Student.
  • Zoom App - Participate in web conferencing with your course.
  • Google Drive - Save, organize, access files
  • Google Docs - Create documents
  • Google Slides - Create presentations


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How do I access Student Services and Academic Support

Visit the Student Information Station within Canvas


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How Do I Communicate with My Professor?

Email – Use your email for all school-related communications (professors, advisors, helpdesk support).

Please refer to your course syllabus for your professors' preferred method of communication in each class.

Canvas Inbox – Use the Inbox feature within Canvas to communicate with your professors.

Set Notification Preferences for Canvas

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What other technologies might my professor use or require in Canvas?


Zoom Conferencing – Some professors may utilize Zoom Conferencing for real-time lectures or other course activities. 

How to Join a Zoom Meeting for Students

VIDEO (2:23 min): Introduction to Zoom for Students

Getting started with Zoom Apps

Getting Started with Zoom on Windows and Mac

Zoom FAQs


Kaltura – you can record video and audio for presentations. You can upload your videos in Canvas to turn in assignments. Review these Kaltura Knowledge Base Articles for step-by-step instructions on how to create and turn in presentations.


Proctorio – an online proctoring tool

Complete a self-paced tutorial to earn a certificate of completion: FSW Students, Meet Proctorio

Review these Proctorio Knowledge Base Articles to locate instructions for how to set up your workspace and computer for using Proctorio.

Google Apps

          You can use Google Screencastify to create Picture-in-Picture videos.

Respondus LockDown Browser

         If your instructor requires the use of Respondus LockDown Browser to take a Canvas quiz, a particular browser must be installed on your computer before taking the quiz. 

         Review the How To: Take a Quiz using Respondus LockDown Browser Knowledge Base Article for step-by-step instructions on how to download the browser.


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Article ID: 102291
Fri 3/20/20 10:26 AM
Mon 11/6/23 10:10 AM