How To: Reset your BankMobile Password and Verify Refund Preferences

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Resetting your BankMobile PasswordVerifying your Refund Preference

Resetting your BankMobile Password

1) Navigate to https://www.vibeaccount.com/

2) Select "Forgot Login Information?"

This photo shows the BankMobile log in page. A red arrow points at the "Forgot Login Information" link.

3) Select "I forgot my password".

A red arrow points to the "I forgot my password" link.

4) Enter your information into the password reset form.

This photo shows the reset password page. Email address, last name, and birthdate type feilds are visible.

5) Enter a new password. Then, select "Reset password".

 Passwords must: 

  • Be between 8-50 characters
  • Contain at least one letter
  • Contain at least one number

This photo shows the "please enter your new password" page.

6) Once the password has been successfully changed, you will see the following confirmation page. 

This photo shows the confirmation page that a new password has been set

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Verifying your Refund Preference

1) Navigate to https://www.vibeaccount.com/

2) Enter your Email Address and Password. Then, select "Log In!"

This photo shows the BankMobile log in page. A red arrow points to the email address and password type fields.

3) Hover over the "Refunds" tab. Then, select "Refund Preferences". 

A red arrow points to the "Refund Preferences" tab.

4) Verify that all of the information listed is correct including:

  • Bank Name
  • Account Type 
  • Account Number
  • Routing Number
  • Date Confirmed

A red arrow points to the bank information listed under the refund preferences

If you do not recognize the bank information listed and suspect your account has been compromised, please contact BankMobile support immediately by calling 1-877-327-9515. Hours of Operation: 7 days a week from 8:00 AM to 11:00 PM. 

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