Live Chat Access Request Requirements
To request Live Chat access, staff must complete the following training modules and attach the corresponding certificates to this support ticket. Click the links below to get started.
Required Training: Getting Started as a Live Assistant Agent
- Live Assistant Agent: Getting Started Learn the fundamentals of the Live Assistant role and our service standards
- Turning your Chat Status to Available Proper procedures for setting availability and managing your presence
- Engaging in Live Assistant Conversations Best practices for effective customer communication and problem-solving in real-time
Please ensure all certificates are current and clearly attached to your request. Incomplete submissions will delay access approval.
*Additional training may be required for those requesting admin level access.