FSW Technology Refresh: Viewing Assets, and Scheduling

Decorative image of gears and electricity like an evolution of gears to circuits.

This article provides a concise walk through of the technology refresh process at FSW, including how to view your current assets and what to expect in the scheduling email. You’ll also learn how to complete the Refresh Request form emailed to you, select and view an appropriate date. By following these steps, you’ll ensure a smooth transition to updated technology.

 

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Viewing Your Technologies Expected Replacement DateSample Email NotificationSubmitting Your Request

Viewing Your Technologies Expected Replacement Date

To view the technology assigned to you, you will start by navigating to our TDX client page linked here: Client Portal College Services

From here, log in using your FSW username and password by clicking the Sign In option in the top right. Once logged in, click on your name in the top right and select the "My Profile" link.

Image showing the location of the My profile link once logged into www.fsw.edu/oit

Your profile page will appear—scroll down to the bottom to locate the "My Assets" area, where you'll see a list of your devices.

Shows the user profile sample view with a big red arrow directing the user to scroll down to the bottom of the page to locate their assigned assets.

Click on a model name to view detailed information about the technology and its expected replacement date.

shows the details of an assigned asset with a red arrow directing the user to scroll down and locate the Expected Replacement date

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Sample Email Notification

The Office of Information Technology will be sending out emails that look similar to this and will be your link to the front door requesting your technology be refreshed. 

sample email and how it will look when the FSW team member receives a notification.

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Submitting the Request

When you click on the link you will need to log in and your information should auto fill. The first step is to choose which campus the technology is located on. 

image showing location of the Campus attribute which has to be chosen first before the rest of the form will display.

Then from there you will need to provide the building and room number. Along with a start time and date.

shows the rest of the fields and what the user should see once they select a campus.

The last step is to choose the date you wish to have your technology replaced on. This date must be at least 7 days from the current date you are filling it out. So please keep this in mind when scheduling, the form will not let you request a date, that doesn't qualify.

shows the validation rule being enforced, that the requested date for reservation will need to be at least seven days from the submitters current date.

If you want to see a quick list of all the dates that are not available, you can click this slider. This will pull all the dates not available on that campus in the text box below it. 

Shows the location with a big red arrow pointing to the slider that will show unavailable dates if requested.

Once you have your date selected, you will need to click the validation of request button. This will review your date again checking one last time, and lock in your request.

shows the user the final validation check before being able to proceed and submit.

Then you can either (A) Reset and start over if you need to make a change before submitting, or (B) Submit your refresh request and get your update scheduled. 

You will be notified via email of your request, and a technician will reach out if they have any questions. You can always reply to that email you received for the refresh request, and update your ticket / request as needed. If you need to reschedule for a later date. You will want to contact the help desk to cancel your ticket and then submit a new one. 

If you run into roadblocks or errors, please reach out to the help desk. 

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