How To: Access College Tutoring Services

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Schedule an Appointment with an FSW TutorJoin an Online Appointment with an FSW TutorBrainfuse      Accessing Brainfuse from Canvas      Live Help      Send Question      Writing Lab      Academic Tools      My Account


Schedule an Appointment with an FSW Tutor


FSW has partnered with Brainfuse to make it easier for students to make appointments to get the extra help they need in their courses. This guide reviews how to make and join appointments.

Open Brainfuse by clicking the link in your Canvas course. See “Accessing Brainfuse from Canvas” for details.

Use the “Tutor Match” option to schedule an in-person or remote appointment with an FSW Math, Writing, or Peer Tutor.

The Brainfuse menu indicating that tutors are available now and requesting what class or subject the user may need assistance with. There are three options below this search bar which are "Live Help", "Tutor Match", and "Writing Lab". The "Tutor Match" option has a red box around it.

  1. Select the Topic.
  2. Select the Subject.
  3. Click the “Schedule” button.

A close-up screenshot of the "Tutor Match" section with red boxes around the two dropdown selections and the "Schedule" button.

On the next screen, you can choose a date to view available appointments.

  1. Choose a date for your appointment.
    1. Appointments must be scheduled at least 24 hours in advance.
  2. For in-person appointments, check the tutor’s location.
    1. FSW tutors are available in-person and remotely. Locations vary.
  3. Click “Select.”

An example screenshot where the subject College Algebra and the time zone are selected and showing FSW tutor availability for June 6, 2025. The date, a specific location, and the "Select" button next to the desired option are highlighted.

Once you’ve selected your appointment time, you’ll need to enter some information before submitting your request.

  1. Select Online or In Person.
  2. Enter your phone number.
  3. Enter the reason for the appointment, and include any necessary assignment instructions.
  4. Click Request Session

A page showing the selected session's information with the "Modality", "Phone", and "Notes" fields and the "Request Session" button highlighted

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Join an Online Appointment with an FSW Tutor


To join your appointment online, open Brainfuse by clicking the link in your Canvas course. See “Accessing Brainfuse from Canvas” for details.

Go to My Calendar by clicking your name in the top right corner of the screen.

With the user's name selected, the menu to access different options are available. There is a red box around the "My Calendar" option.

Look for your appointment, and click Enter to join.

The "Calendar" page will show current appointments and provide the ability to Enter the appointment. There is a red box around the "Enter" button.
The Brainfuse whiteboard for your session will open in a new window.

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Brainfuse

Accessing Brainfuse from Canvas

Students at FSW have the option of receiving 24/7 online tutoring through Brainfuse.

Tutoring services provide personalized support, helping students better understand complex concepts and improve academic performance. With expert guidance, students can build confidence, clarify doubts, and achieve their academic goals more effectively.

Log into your FSW Canvas account to connect with a subject expert tutor through Brainfuse.

1) Next, navigate to your course, and click on the “Brainfuse Online Tutoring” link in the menu on the left side of the screen.

2) Click on the “Launch Brainfuse” button.

Brainfuse link on the left navigation menu in Canvas

Next, the student Dashboard will load. You can select "Live Help" to chat with an agent or send a question, "Tutor Match" to schedule a session with an FSW tutor, or "Writing Lab" to submit a paper.

Brainfuse student dashboard.

 

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 Live Help 


Click the “Live Help” option to connect live with an agent.            

"Live Help" option in Brainfuse.

1) Select the Topic.

2) Select the Subject.

3) Click on the “Connect” button.

Select the topic and subject

A window with the Brainfuse Whiteboard and chat section will pop up, providing you with various tools to communicate with your tutor.

1) This is the Whiteboard Area. Here, you can interact with your tutor, write notes, draw diagrams, and work through problems together.

2) This is the Live Chat Area. Use this space to communicate with your tutor in real time by typing your questions and receiving responses instantly.
White Board and chat section

Whiteboard Tools: To take a tour of the whiteboard tools, click on the question mark icon in the upper-left corner.

Whiteboard tools

After completing a live chat with an agent in Brainfuse, you will receive an email containing a recording of the session and a copy of the session receipt.

 

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Send Question


Need help with a question outside of live tutoring? You can submit your question for a tutor to review and receive a response within 24 hours.

1) Click on the "Send a question" link. 

Send a question link

2) Make sure to select a subject, enter your question, and attach any relevant files in the designated sections.

3) Next, click on the "Submit Question" button.

send question steps

 

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Writing Lab


Select the Writing Lab option to submit your paper. Brainfuse tutors will review your submission and provide feedback within 24 hours.   

"Writing Lab" option on the student dashboard.

1) Select the “Submit Paper” button.

Submit Paper button           

2) Select the type of work you are submitting.

3) Click on the "Select" button. 

Select the type of work submitted

4) Next, you will need to provide details about your assignment before uploading your paper.  Click on the “Submit” button once you are ready to submit your paper.

Submit button on the writing lab section

You will get an email confirmation after submitting your file. A tutor will review your paper and get back to you in 24 hours.

Once your review is complete, you will receive a notification email and an alert in the Writing Lab box on the home page.

go to inbox message

You can access your paper review in the "My Message Center".

The "My Message Center" option.

 

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Academic Tools 


Brainfuse provides a range of academic tools designed to support your success.

Click on the squares to explore each tool and discover the services they offer.

1) SkillSurfer: Provides self-paced lessons, videos, and practice tests to enhance your academic skills

2) LEAP: Provides customized study plans. Complete a test to create a personalized study plan to master content in specific topics.

3) Flashbulb: Provides flashcard study to create your own flashcards or draw from an extensive library of flashcards sets that you can transform into games, practice tests, study tables, and more.

4) eParachute: Offers personalized recommendations for career or academic paths. Review suggested career or academic paths based on your unique profile of your interests, skills, and more.

5) Language Lab: Offers a vocabulary builder in a variety of languages that will help you expand your vocabulary and skills in a variety of languages through flashcards, practice tests, and more.

6) MEET: Creates online study groups and allows you to schedule online study sessions and collaborate with classmates or instructors using the Brainfuse Whiteboard.

7) Brainwave: Creates and shares engaging content. Also, it records your activity on the Brainfuse whiteboard to create dynamic, movie-like notes (Brainwaves). Perfect for studying or sharing concepts that involve multi-step processes.

Academic Tools available to students

 

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My Account 


Easily access your Brainfuse activity through user-friendly account options.

1) My Past Sessions shows all of your past tutoring sessions so that you can replay the session after it ends.

2) My Message Center contains all your tutor responses to Writing Lab or Send Question submissions.

3) My Tests display all of the practice tests taken. Tests can be reset from this page.

4) My Calendar tracks any scheduled MEET sessions.

5) My Brainwaves contains your Brainwaves to view, edit, or share with others.

6) My CloudPack allows you to create or save files to easily upload onto the Whiteboard or Writing Lab

The various account options.

 

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