Adobe Sign FAQ

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Adobe Sign is the electronic signature software that speeds up the document signing process.  The Adobe Sign services allow users to eSign documents and forms, send them to others for signature, keep real-time track of document status, get notified when people sign—or send reminders when they don't and maintain an audit trail automatically.

 


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How do I get an account?How do I sign in to Adobe Sign?Do I need Adobe Sign to sign a document?Why do emails come from echosign@echosign.com when using Adobe Sign?Can I use my mobile device to sign a form?Can I send sensitive information, such as social security numbers using Adobe Sign?What is a webform?What is a workflow in Adobe Sign?Quick How-To


How do I get an account?


 

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How do I sign in to Adobe Sign?


  • Go to https://secure.echosign.com/public/login to sign in to Adobe Sign.
  • You will receive your username, and you will need to create a password by clicking on the "I forgot my password" link on the Adobe Sign website.

 

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Do I need Adobe Sign to sign a document?


  • No. The recipient or signer does not need an Adobe Sign account to sign. You need Adobe Sign account if you need to distribute forms for others to sign.

 

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Why do emails come from echosign@echosign.com when using Adobe Sign?


  • Adobe Sign uses a specific echosign@echosign.com domain for their emails. This cannot be changed.

 

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Can I use my mobile device to sign a form?


  • Yes! Adobe Sign works from all major mobile devices and tablets.

 

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Can I send sensitive information, such as social security numbers using Adobe Sign?


  • No, Adobe Sign users should take due care when procuring or transmitting sensitive information. IT does not recommend the use of Adobe Sign for the procuring or transmitting of any sensitive information.

 

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What is a webform?


  • A webform is a reusable form that you can share or embed on your webpage for visitors to initiate the signing of the form.

 

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What is a workflow in Adobe Sign?


  • Workflows can tailor the signing process to fit your specific needs. Administrators can design, manage, and share workflows with senders. Using workflows, an admin can set up specific signers that always remain on an agreement and also those signers that may change from time to time. Workflows can be shared from group to group.

 

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Quick How-To


Quick How-To Documentation
Adobe Sign Get Started Adobe Sign training guide for the new home and manage page experience.
Share an agreement with another user The sender of a document can share an agreement with any other individual. This functionality is useful for managers, or people who must see transactions that have been sent out.
Viewing the agreement audit trail Once a transaction is sent, you can see who performed what action and when in the agreement history. This information is updated as each new event occurs and provides details on each event.
Replace a signer on a transaction If you've sent an agreement to someone who is unavailable to sign, or if you've sent it to the wrong email address, you can get the document to the right person by replacing the signer.
Add a note to a transaction Once the transaction is sent, you can add a note that only you can see. This note is only visible to the user who entered it, and only on the Notes tab.

 

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Article ID: 113874
Created
Fri 8/14/20 10:17 AM
Modified
Fri 6/14/24 3:58 PM