ZOOM FAQ

 

 


Table of Contents

How do I get a Zoom Pro account? What if I already have a Zoom account?My account states it can only be used for 40 minutes; what do I do?My Zoom account will not link with Canvas? What do I do?Can I access Zoom from home?I am having issues connecting my Camera and Microphone with Zoom. How can I fix it? How do I upload a Zoom video to My Media in Canvas? Zoom Help and Support

 


How do I get a Zoom Pro account?  


Zoom SSO Option image

You should see a familiar FSW login prompt. 

  1. Type in your username
  2. Type in your password
  3. Click on Sign In

image showing SSO step 2 login screen for FSW

You should be brought to the Zoom dashboard. You can verify you have a licensed account by clicking on your profile picture in the top right of the page. 

Zoom licensed verification

 

Table of Contents


What if I already have a Zoom account?


Log out of your existing account and log back in with the account information that FSW emailed you when you requested a Zoom license.

 

Table of Contents


My account states it can only be used for 40 minutes; what do I do?


The 40-minute message indicates that you are signed into a Basic (free) Zoom account. Users with a Basic account will see that they can only host meetings up to 40 minutes in length. However, Zoom users with a Basic account can participate in meetings hosted by a Pro user for up to 24 hours in length.

 

Table of Contents


My Zoom account will not link with Canvas? What do I do?


Only a Canvas user who has a Zoom account with the same email address as their Canvas email address is authorized to use Zoom within Canvas. If Zoom does not have a user with this email address, the user sees an error message stating, "The user xxx@xxx is not a Zoom user." Visit How do I change my default email address in my user account as an instructor? To learn how to change your default email in Canvas to match the Zoom email address. 

 

Table of Contents


Can I access Zoom from home?


Yes, you can access Zoom from Home. Go to fsw.zoom.us and log in with your username and password. 

 

Table of Contents


I am having issues connecting my Camera and Microphone with Zoom. How can I fix it?    


1. Open Settings from the Start Menu

Settings from the start menu

2. Next, open the Privacy window.

Privacy Window

3. Once you are on the Privacy Window, click on the "Camera" link.

Camera settings

4. Turn on "Allow apps to access your camera."

Scroll down to also turn on "Allow desktop apps to access your camera."

Note: This feature might not show on your settings, depending on your Windows 10 version. 

5. Repeat steps 3 and 4 for the "Microphone" settings. 

 

Table of Contents


How do I upload a Zoom video to My Media in Canvas? 


Please click on the video below to learn how to upload a Zoom video to My Media in Canvas.

Video on how to upload a Zoom video to My Media in Canvas.

 

Table of Contents


Zoom Help and Support 


 

Visit ZOOM Technical Support24 x 7, including public holidays, where agents or technical engineers are available for email or live support. 

 

Table of Contents


 

Details

Article ID: 102348
Created
Fri 3/20/20 1:53 PM
Modified
Thu 5/19/22 3:58 PM