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How Do I Get a Zoom Pro Account?What If I Already Have a Zoom Account?My Account States It Can Only Be Used for 40 Minutes. What Do I Do?My Zoom Account Will Not Link With Canvas. What Do I Do?Can I Access Zoom From Home?I’m Having Issues with My Camera, Microphone, or Screen Recording with Zoom. How Can I Fix It?How do I upload a Zoom video to My Media in Canvas? Zoom Help and SupportContact Us
How Do I Get a Zoom Pro Account?
Please follow the process below to determine if you already have a Zoom Pro license.
First, visit fsw.zoom.us.
Click "Sign in."
Log in to your MyFSW Portal account.
On the Zoom Dashboard, click your profile picture in the top right corner. If you have a Zoom Pro license, there will be a "Licensed" badge displayed.
If your Zoom account is not "Licensed," please submit the Request Zoom Host Account form.
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What If I Already Have a Zoom Account?
Please clear Chrome's cache and cookies, then log in to your account using the steps outlined in the How Do I Get a Zoom Pro Account? section.
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My Account States It Can Only Be Used for 40 Minutes. What Do I Do?
The 40‑minute message appears because you are signed into a Basic (free) Zoom account. Basic users can host meetings up to 40 minutes long. However, they can join meetings hosted by a Pro user for up to 24 hours.
If you need to host meetings longer than 40 minutes, please submit the Request Zoom Host Account form.
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My Zoom Account Will Not Link With Canvas. What Do I Do?
If you are having issues with linking your Zoom and Canvas accounts, please follow our troubleshooting guide First-Time Setup & Authorization.
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Can I Access Zoom From Home?
Yes, you can access Zoom from Home. Please follow the login instructions in the How Do I Get a Zoom Pro Account? section.
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I’m Having Issues with My Camera, Microphone, or Screen Recording with Zoom. How Can I Fix It?
If you are having issues with your camera, microphone, or screen recording in Zoom, please follow our troubleshooting guides:
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How Do I Upload a Zoom Video to My Media in Canvas?
You can find our guide on enabling and uploading content to My Media here: How To: Use My Media to Save Storage
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Zoom Help and Support
Please visit Zoom Technical Support for help.
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Contact Us
If you are still having trouble with Zoom after following the guide, please contact the IT Help Desk for further assistance.
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