COP 04-0304: Fees Paid by Credit/Debit Card

Purpose Statement

This procedure establishes guidelines for processing student fees paid by credit/debit card.

Guidelines

The following credit/debit cards will be accepted:

1. VISA
2. MASTERCARD
3. DISCOVER
4. AMERICAN EXPRESS

The college reserves the right to suspend or cancel service with any credit/debit card company without notice.

Procedures

1. Cashier Office Processing
   1. General Requirements
      1. A credit/debit card payment for a student's fees will be accepted when one of the following conditions is met:
         1. Student presents a current unpaid Schedule/Bill to cashier along with unexpired credit/debit card. If a student does not have his or her Schedule/Bill and wishes to pay, the cashier can look up the student's current balance owed and accept payment.
         2. Student registers through the FSW portal and provides a valid credit/debit card number using the pay online feature.
2. Processing Credit/Debit Card Transactions
   1. The cashier will enter the chip or swipe the credit/debit card through the credit/debit card terminal. The name on the presented credit/debit card must match the payor's name.
      1. If the sale is approved by the credit/debit card company, an approval will display on the terminal and a two-part sales receipt will be generated by the credit/debit card terminal. The payer will receive one copy of the sales receipt.
      2. If the sale is not approved by the credit/debit card company, the terminal will display "DECLINE". The cashier will return the credit/debit card to the payer and say that there is a problem with their credit/debit card and ask the payer to contact their credit/debit card company to resolve the problem.
      3. If the terminal indicates "CALL ND", the cashier will telephone the credit/debit card center to obtain a verbal authorization for the credit/debit card. Voice Authorization transactions must be manually entered into the terminal.
   2. The card holder must sign the sales receipt, if required. The cashier shall enter the student's ID number on the receipt.
   3. The cashier shall verify the signature (if presented to cashier).
   4. The customer copy will be attached to student's paid receipt and returned to the student.
   5. The original credit/debit card receipt (merchant copy) is put in the cash drawer.
3. Credit/Debit Card Over the Internet
   Students may pay fees on-line via the Florida SouthWestern portal at the time that they register for classes or up until their required due date. A receipt of payment will be provided to the student in the form of a paid invoice. If the card is declined the student will be notified instantly at which time an alternate card may be entered.