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Follow this guide to learn how to download and sign in to the Zoom desktop app, join meetings, use meeting controls, and troubleshoot audio and video issues.
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Download ZoomSign-in with SSOJoin a MeetingUse Meeting ControlsTroubleshooting AudioTroubleshooting VideoTroubleshooting PermissionsContact Us
Download Zoom
For step-by-step instructions on downloading Zoom, refer to Zoom Support’s Downloading the Zoom Workplace desktop or mobile app guide.
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Sign-in with SSO
After installing and launching Zoom, you will be prompted to sign in. Please select SSO.
Enter fsw in the Company domain textbox and then press Continue.
Then sign in using your FSW Portal username and password.
When prompted to Open Zoom Meetings? Click Open Zoom Meetings.
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Join a Meeting
For step-by-step instructions on joining a Zoom meeting using an email invite, the desktop or mobile app, a web browser, or a phone, refer to Zoom Support’s Joining a Zoom meeting guide.
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Use Meeting Controls
For an overview of participant controls in a Zoom meeting, including enabling and disabling audio/video, chat, screen sharing, reactions, and renaming, refer to the Zoom Support article Participant controls in a meeting.
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Troubleshooting Audio
Before your meeting, refer to Zoom Support's article Testing your audio settings for Zoom meetings.
If you encounter errors with your speaker or microphone, refer to Troubleshooting speaker or microphone issues in the desktop app.
If you are experiencing an echo in your Zoom meeting, refer to Managing audio echo in a meeting.
If you are still having microphone technical difficulties, refer to the Troubleshooting Permissions section below.
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Troubleshooting Video
Before your meeting, refer to Zoom Support's article Testing your video.
If you encounter errors with your camera, refer to Troubleshooting camera issues during a meeting.
If you are still having camera technical difficulties, refer to the Troubleshooting Permissions section below.
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Troubleshooting Permissions
If you are still encountering issues, Windows or macOS might be blocking Zoom's access to the camera, microphone, or screen recording.
For Windows 11, refer to these Microsoft Support articles:
For macOS, refer to these Apple Support articles:
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Contact Us
If you are still having trouble with Zoom after following the guide, please contact the IT Help Desk for further assistance.
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