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The laptop kiosks on each campus and Hendry/Glades center are once again open and available for students to check out laptops for 4 hours at a time.
IT was able to work with the kiosk vendor to upgrade the software to put additional safeguards in place. After a student returns a laptop to the kiosk, the laptop will be unavailable for checkout until someone from IT cleans and clears the laptop. This requires administrative action at the kiosk, and the bay will remain locked until this has taken place. We will monitor the activity to ensure optimization and clean the laptops as often as needed.
Locations
Charlotte - Building B, First Floor
Hendry/Glades Curtis - Building A, Main Lobby
Collier - Building G, First Floor
Lee - Building J, Second Floor
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How can I borrow a kiosk laptop?How long can I borrow a kiosk laptop?Do I have to sign a kiosk laptop use form?Do you restrict where I can take the kiosk laptop?Is there a receipt for borrowing?What do I do if the kiosk laptop is not functioning properly when I first borrow it?Is there a late fee, and how much is it?What happens if I lose or damage the kiosk device?Why can’t I borrow a device someone else just returned?Why are some of the kiosk laptops not able to be borrowed?How do I connect to the wireless network?When I return the device, what happens to any data I have left on it?What if I get a virus?Can I store data on the drive temporarily?
How can I borrow a kiosk laptop?
Follow the on-screen instructions. These instructions include reading and accepting the FSW Laptop Terms of Use. You must also have an active FSW Buc Card.
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How long can I borrow a kiosk laptop?
The time limit is up to four hours per day.
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Do I have to sign a kiosk laptop use form?
No signature is required, but you must read and accept the FSW Laptop Terms of Use each time you borrow a kiosk laptop.
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Do you restrict where I can take the kiosk laptop?
The kiosk devices are for FSW Use Only and are not allowed to be taken off FSW campuses.
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Is there a receipt for borrowing?
Once the kiosk device ejects from the slot, a receipt will automatically be sent to your email.
The subject line will show, FSW Notification Kiosk and the receipt will include your FSW ID Number, the location of the kiosk, and the date/time of check-out.
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What do I do if the kiosk laptop is not functioning properly when I first borrow it?
Return the laptop to the kiosk as soon as you realize there is a problem with it. Please choose the displayed option that most closely describes the problem you had with the laptop
Let the FSW technology staff know that the laptop you initially borrowed is not working properly by emailing ITkiosk@fsw.edu. Then check out another laptop if available.
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Is there a late fee, and how much is it?
There is a $5 late fee for every hour late with a maximum late fee of $120.
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What happens if I lose or damage the kiosk device?
You are responsible for the loss or damage up to the total cost of the laptop ($850) per the FSW Laptop Terms of Use you accepted when borrowing a device.
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Why can’t I borrow a device someone else just returned?
The kiosk performs functions such as deleting the previous patron’s data and recharging the battery.
This takes 6 minutes, and during that time, the kiosk laptop cannot be borrowed.
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Why are some of the kiosk laptops not able to be borrowed?
A kiosk laptop cannot be borrowed while it is in charging mode or if one was reported damaged. Charging laptops will show up as yellow on the kiosk screen.
Damaged laptops will show up as yellow with a wrench icon. Damaged laptops will be repaired and replaced as soon as possible.
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How do I connect to the wireless network?
The laptop is preconfigured to log into the appropriate FSW wireless networks. You do not need to connect to the wireless.
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When I return the device, what happens to any data I have left on it?
Kiosk laptops are wiped clean to protect patron privacy after each use.
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What if I get a virus?
All equipment provided is guaranteed to be 100% virus-free when delivered to you.
If you get a virus while using the kiosk laptop, a simple reboot will remove it.
NOTE: Save your work to an external storage device first.
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Can I store data on the drive temporarily?
Laptops - Yes, however, we recommend that you use an external storage device and save your work that way.
If the kiosk laptop reboots anytime during the allotted borrowing time, all data is wiped out.
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